Cooperation with external service providers (CESP) in Switzerland's visa procedures: Outsourcing of administrative tasks (information provision, appointment management, application processing) to external service providers


3541680 SIMAP - 15.01.2013
Grund: Öffentliches Beschaffungswesen (Ausschreibung - Quelle: SIMAP)
- Verfahrensart:  Selektives Verfahren
- Auftragsart:  Dienstleistungsauftrag
- Dem WTO-Abkommen unterstellt:  Nein

1. Auftraggeber
1.1 Offizieller Name und Adresse des Auftraggebers
Bedarfsstelle/Vergabestelle
Federal Department of Foreign Affairs (FDFA)
Beschaffungsstelle/Organisator
Consular Directorate (CD); Consular Strategies, Developments and Agreements (CSDA)
Bundesgasse 32
3003 Berne
Schweiz
Telefon:
Fax:
E-Mail: kdksea@eda.admin.ch
URL: www.fdfa.admin.ch
1.2 Angebote sind an folgende Adresse zu schicken
Public Invitations to Tender, CESP
Federal Department of Foreign Affairs (FDFA)
Consular Directorate (CD)
Consular Strategies, Developments and Agreements (CSDA)
Laurent Perriard, Deputy Director, Consular Directorate (personal)
Bundesgasse 32
3003 Berne
Schweiz
Telefon:
Fax:
E-Mail:
1.3 Gewünschter Termin für schriftliche Fragen
30.01.2013
Bemerkungen: No information will be provided by telephone. Any questions on preparing applications to participate may be submitted anonymously to the Questions Forum on www.simap.ch up to 30 January 2013. Any questions submitted after this date will not be answered. Answers will be available to all bidders on the Questions Forum from 7 February 2013 at www.simap.ch.
1.4 Frist für die Einreichung des Angebotes
Datum: 18.02.2013
Uhrzeit: 17:00
Formvorschriften: "Participant application for the CESP tendering procedure" in triplicate (the original and two copies) in hard copy and in electronic form as pdf files on CD / DVD or USB memory stick. To be submitted by 18 February 2013, 17:00 Swiss time
1.5 Art des Auftraggebers
Bund (Zentrale Bundesverwaltung)
1.6 Verfahrensart
Selektives Verfahren
1.7 Auftragsart
Dienstleistungsauftrag
1.8 Gemäss GATT/WTO-Abkommen, resp. Staatsvertrag
Nein

2. Beschaffungsobjekt
2.1 Art des Dienstleistungsauftrages
Andere Dienstleistungen
Dienstleistungskategorie CPC: [27] Sonstige Dienstleistungen
2.2 Projekttitel (Kurzbeschrieb) der Beschaffung
Cooperation with external service providers (CESP) in Switzerland's visa procedures: Outsourcing of administrative tasks (information provision, appointment management, application processing) to external service providers
2.4 Gemeinschaftsvokabular
CPV: 75211110 - Konsulatsdienste
2.5 Detaillierter Aufgabenbeschrieb
The aim of the CESP project is to transfer the administrative tasks of the visa procedure at locations where Switzerland issues the most visas to external service providers (ESP).
The tasks to be outsourced are the following:
1. Information provision
2. Appointment management
3. Application processing (accepting visa applications together with passports and documentation, collecting the visa fee, capturing alphanumeric application and biometric data, etc.
4. Return of applicants' passports at the conclusion of the procedure.

The ESP provides the necessary services in the technical and organisational areas in implementation of the different procedural steps and makes the required resources available.

In the first phase, "Service provision without electronic data capture (i.e. without biometrics)", the ESP provides the following services:
- Information provision
- Appointment management (for the Swiss representation abroad and/or the ESP)
- Application processing without electronic capture of data or fingerprints or portrait photos.

In the second phase, "Service provision with electronic data capture (with or without biometrics)", the ESP provides the following services:
- Information provision
- Appointment management (for the Swiss representation abroad and/or the ESP)
- Application processing with electronic capture of data, including portrait photos but without capture of fingerprints
- Application processing with electronic capture of data, including portrait photos and capture of fingerprints.

The ESP's services are financed through the service fee (so-called service fee in accordance with Art. 17 of the "Community Code on Visas (Visa Code)" which the applicant settles directly with the ESP.

Cooperation with the external service providers (CESP) in the visa procedure is based on the provisions of the Visa Code (Art. 40 para. 3 and Art 43f), on Art. 98b of the Swiss Federal Act on Foreign Nationals (FNA) and Art. 15a of the Swiss Ordinance on Entry and the Granting of Visas (VGO).
2.6 Ort der Dienstleistungserbringung
see no. 2.7 and the Functional Specification 1; Sections 2.3 and 3.6
2.7 Aufteilung in Lose?
Ja
Angebote sind möglich für: alle Lose

Los-Nr: 1
CPV: 75211110 - Konsulatsdienste
Kurze Beschreibung: Lot 1: Country
1.1: India/Sri Lanka/ Pakistan
India:Bangalore
India: Mumbai
India: New Delhi
Pakistan: Islamabad
Sri Lanka: Colombo

1.2: Gulf/Iran
Kuwait: Kuwait
Saudi-Arabia: Jeddah
Saudi-Arabia: Riyadh
United Arab Emirates: Dubai
United Arab Emirates: Abu Dhabi
Iran: Tehran*

1.3: Great Britain/USA/Colombia/Peru
United Kingdom: London
Kolumbien: Bogota
Peru: Lima*
USA: New York*
Bemerkung: In addition to the locations marked with an asterisk, all countries in the consular district concerned are regarded as options (current overview: http://www.eda.admin.ch/eda/en/home/reps.html)

Implementation date:
- Phase 1 services: 3 months after contract date
- Technical services phase 2: 5 months after contract date
- Phase 2 services overall (= live introduction): 6 months after contract date

Los-Nr: 2
CPV: 75211110 - Konsulatsdienste
Kurze Beschreibung: Lot 2: Country
2.1: China
China: Beijing
China: Guangzhou
China: Hong Kong
China: Shanghai

2.2: Southeast Asia
Indonesia: Jakarta
Philippines: Manila
Thailand: Bangkok
Vietnam: Hanoi*
Vietnam: Ho Chi Minh City*
Bemerkung: In addition to the locations marked with an asterisk, all countries in the consular district concerned are regarded as options (current overview: http://www.eda.admin.ch/eda/en/home/reps.html)

Implementation date:
- Phase 1 services: 3 months after contract date
- Technical services phase 2: 5 months after contract date
- Phase 2 services overall (= live introduction): 6 months after contract date

Los-Nr: 3
CPV: 75211110 - Konsulatsdienste
Kurze Beschreibung: Lot 3: Country
3.1: Turkey
Turkey: Istanbul
Turkey: Ankara

3.2: Russia/Ukraine/Central Asia
Kazakhstan: Astana
Kyrgyzstan: Bishkek*
Ukraine: Kiev
Russia: Moscow
Russia: St. Petersburg

3.3: Caucasus/Lebanon
Azerbaijan: Baku*
Georgia: Tbilisi*
Lebanon: Beirut*
Bemerkung: In addition to the locations marked with an asterisk, all countries in the consular district concerned are regarded as options (current overview: http://www.eda.admin.ch/eda/en/home/reps.html)

Implementation date:
- Phase 1 services: 3 months after contract date
- Technical services phase 2: 5 months after contract date
- Phase 2 services overall (= live introduction): 6 months after contract date

Los-Nr: 4
CPV: 75211110 - Konsulatsdienste
Kurze Beschreibung: Lot 4: Country
4.1: South Africa
South Africa: Cape Town
South Africa: Pretoria

4.2: Ost-/West-Afrika
Ghana: Accra*
Kenya: Nairobi*
Nigeria: Abuja*
Nigeria: Lagos*

4.3: North-Africa
Egypt: Cairo
Algeria: Algiers*
Morocco: Rabat*
Tunisia: Tunis*
Bemerkung: In addition to the locations marked with an asterisk, all countries in the consular district concerned are regarded as options (current overview: http://www.eda.admin.ch/eda/en/home/reps.html)

Implementation date:
- Phase 1 services: 3 months after contract date
- Technical services phase 2: 5 months after contract date
- Phase 2 services overall (= live introduction): 6 months after contract date
2.8 Werden Varianten zugelassen?
Nein
Bemerkungen: Variants will not be accepted.
2.9 Werden Teilangebote zugelassen?
Ja
Bemerkungen: Partial bids are permitted. The minimum bid must comprise one lot.

3. Bedingungen
3.1 Generelle Teilnahmebedingungen
none
3.2 Kautionen / Sicherheiten
none
3.3 Zahlungsbedingungen
see no. 3.4 and the enclosed Principal Contract
3.4 Einzubeziehende Kosten
Drawing up the participant application and bid is carried out without charge. All services provided are compensated through the service fee or other fees for additional services that are to be itemised separately (see requirements of the Principal Contract). No costs are incurred for the awarding authority or the Swiss Confederation. All costs and prices are indicated in the corresponding official national currency.
3.5 Bietergemeinschaft
not permitted
3.6 Subunternehmer
permitted within the terms of art. 8 of the enclosed Principal Contract
3.7 Eignungskriterien
aufgrund der nachstehenden Kriterien:
in accordance with Functional Specification 1 (prequalification)
3.8 Geforderte Nachweise
aufgrund der nachstehenden Nachweise:
in accordance with Functional Specification 1 (prequalification)
3.9 Zuschlagskriterien
aufgrund der nachfolgenden Angaben:
 in accordance with Functional Specification 1 (prequalification)
3.10 Bedingungen für den Erhalt der Ausschreibungsunterlagen
Anmeldung zum Bezug der Ausschreibungsunterlagen erwünscht bis: 17.02.2013
Kosten: keine
3.11 Anzahl max. zugelassener Teilnehmer
3
3.12 Vorgesehener Termin für die Bestimmung der ausgewählten Teilnehmer
26.03.2013
3.13 Vorgesehene Frist für die Einreichung des Angebotes
10.05.2013
3.14 Sprachen für Angebote
Englisch
3.15 Gültigkeit des Angebotes
180 Tage ab Schlusstermin für den Eingang der Angebote
3.16 Bezugsquelle für Ausschreibungsunterlagen
unter www.simap.ch
Telefon:
Fax:
E-Mail:
URL:
Ausschreibungsunterlagen sind verfügbar ab: 15.01.2013 bis 18.02.2013
Sprache der Ausschreibungsunterlagen: Englisch
Weitere Informationen zum Bezug der Ausschreibungsunterlagen: Explanation for downloading public call to tender and/or participation documentation from Simap: The documentation on the public call to tender for the project mentioned can be downloaded from the platform www.simap.ch under: Running procedures, Confederation, Invitations to tender. In order to do so, you first have to register in the above-mentioned project. You will then be able to log in and use the password that you will have been sent by e-mail to download the documentation desired.

4. Andere Informationen
4.1 Voraussetzungen für nicht dem WTO-Abkommen angehörende Länder
none
4.3 Verhandlungen
remain reserved
4.4 Verfahrensgrundsätze
in accordance with Functional Specification 1 (prequalification) chap. 7.6.19 and art. 14 of the enclosed Principal Contract
4.5 Sonstige Angaben
Statement of rights of redress: The decisions made during the procedure are not on the level of official ordinances. Filing an appeal is excluded.
4.6 Offizielles Publikationsorgan
www.simap.ch

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